Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, unless otherwise specified by vendor.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gravitychairco.com. Further instructions will be provided at that time and vary by supplier.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@gravitychairco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Infinity/Kyota policy is as follows;
Return policy:
Return and Exchange Policy
- 30 day money back guarantee
- 10% restocking fee
- Dealer responsible for all return shipping charges
- Products must be returned in re-sellable condition in original packaging or reasonable
approximation thereof subject to manufacturer’s discretion
- Customer is responsible for $399 removal, disassembly, and/or repackaging fee if necessary
- White Glove or threshold delivery fees are not refundable
- Extended warranty purchases will be refunded if chair is returned within 30 days
- Refunds will be processed within one week of product receipt at manufacturer’s facility
- Contact support@gravitychairco.com to initiate returns
- Our Customer Experience team will guide the customer through the return process
- Exchanges for a different model will be permitted within 30 days of purchase and will be subject to standard return policies and charges above
- Dealer will be billed or credited for price differences of exchanged products as applicable
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gravitychairco.com.
Legal Entity:
Ashrei Ventures LLC d/b/a Gravity Chair Co.
502 W 7th St ste 100, Erie, PA 16502
Gravity Chair Co. is a trade name (DBA) owned and operated by Ashrei Ventures LLC, a Pennsylvania limited liability company.